Terms of Service

1. Who these terms are between

These terms govern services provided by Rainwater Services LLC ("Rainwater Services," "we," "us"), a Florida limited liability company, state certified contractor license SCC131152251, to the property owner or authorized representative requesting work ("you").

2. Estimates and quotes

Quotes are based on conditions visible and accessible at the time of assessment. Underground conditions are not fully knowable in advance. Where work uncovers conditions that materially change scope — unmarked utilities, previously undisclosed piping, root or hardscape obstructions, failed components not identified during assessment — we will inform you and obtain approval before proceeding with the additional work.

Quotes are valid for 30 days unless otherwise stated. Material pricing beyond that window is subject to change.

3. Change orders

Changes to scope agreed on site with the property owner or their authorized representative are binding and will be reflected on the final invoice. We will state the price implication before performing additional work.

4. Access and site conditions

You agree to provide safe access to the property, the controller, the water source and the work area on the scheduled date. You are responsible for identifying private underground utilities not covered by Sunshine 811 locates — including invisible fencing, landscape lighting, low-voltage wiring, private irrigation lines, septic components and privately installed conduit. We are not liable for damage to unmarked private utilities.

We submit locate requests through Sunshine 811 as required by Florida law prior to excavation.

5. Scheduling

Arrival windows are estimates. Weather, prior-job conditions and emergency calls can move them; we will notify you when a schedule changes. Please give as much notice as possible for cancellations or reschedules.

6. Payment

Payment terms are specified on each invoice. We accept payment through the Jobber client hub, by card, check or ACH. Invoices unpaid more than thirty days past due accrue a late fee of 5%, and past due balances may accrue collection costs as permitted by Florida law.

Any deposit required for a project is specified on the formal quote, and is due before we mobilize or schedule the work. Larger projects may also require progress payments. Additional mobilization fees may be incurred for call-offs or delays caused by others.

7. Maintenance plan terms

Maintenance plan membership is billed at $50 per month or $550 annually. Membership includes four quarterly visits, coverage of up to six zones, and up to one hour of labor per visit. Parts, major repairs, labor beyond the included hour, and zones beyond six are billed at standard rates. The posted price applies to a residential property with up to six zones; commercial, multifamily and larger residential properties are quoted separately. The plan is offered within our service area, which may change.

A monthly membership requires a valid credit or debit card kept securely on file and is charged automatically each month until it is canceled under the notice terms below. An annual membership is charged once at enrollment; where a card remains on file, a renewal is charged to that card. Card details are held by our booking and payment provider and its processor, not by us. Rainwater Services does not see, store or have access to your card number at any point.

Visits are scheduled by mutual agreement. Monthly memberships may be canceled at any time with 30 days' written notice. Annual memberships are prepaid and non-refundable; unused visits remain available for twelve months from the date of payment. An annual membership renews for a further year unless you notify us before the renewal date; we will give advance notice of the renewal and of any price change. Membership is not transferable on sale of the property.

8. Warranty

Workmanship on our installations and repairs carries a limited one-year warranty. It covers our own work and nothing else: equipment and parts are covered by their manufacturers' warranties, which pass through to you on their own terms.

The warranty does not cover damage caused by anyone other than us or by anything outside our control. That includes vehicle traffic over system components, mowers, edgers and other lawn equipment, landscaping or construction work by others, digging by others, vandalism, animals, tree and root growth, freeze, storm, flood, lightning and other acts of nature, water quality and pressure supplied to the system, power supply problems, and any modification or repair by anyone other than Rainwater Services. Normal wear and adjustment of components over time is maintenance rather than a warranty repair.

9. Water use and compliance

We program controllers to the watering schedule applicable to your address and water source at the time of service. Restrictions are set by Pinellas County, municipal utilities and the Southwest Florida Water Management District and change without notice to us. Ongoing compliance, including after any subsequent change to the schedule or to your controller settings, is the property owner's responsibility.

10. Limitation of liability

Our liability for any claim arising out of services performed is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect or consequential damages, including water bills, landscape loss or property damage arising from system failure, unless caused by our negligence.

11. Photography

We may photograph completed work for portfolio and marketing use. Photographs will not identify your address without permission. Tell us if you'd prefer we don't, and we won't.

12. Governing law

These terms are governed by the laws of the State of Florida. Venue for any dispute is Pinellas County, Florida.

13. Contact

Rainwater Services LLC, 6692 46th Avenue North, St. Petersburg, FL 33709. 727-388-2655.